We have job opening for Help Desk Support in Denver, Colorado with our direct client State of Colorado – OIT. Below is the job Description.
Position Title:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Help Desk Support I
Position Id:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â EGBA2016-0798a
Agency:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
Duration:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â 10 Months
Work Location:                        Denver, Colorado 80246
Job Description
Introduction
- The Governor’s Office of Information Technology (OIT) is seeking a qualified vendor to provide contractors 40 hours per week, Mon – Fri and up to a maximum of 36 weeks for assistance in installing, updating and moving IT equipment, and fixing IT “issues.”
Purpose
- These contractors will be responsible for assisting in the day-to-day activities surrounding
- break-fix activities. Additionally, this position will assist with provisioning new equipment,
- maintaining inventory and ensure we meet our current service level commitments.
Scope
- Â Provide technical assistance for user questions/issues on Windows 7 and 8 and Microsoft Office
- Â Assist in configuring Apple mobile devices such as iPhones and iPads.
- Â Resolve computer problems
- Â Install and perform minor repairs to computers and peripheral equipment
- Â Set up IT equipment for employee use
- Â Maintain records of daily hardware installations
- Â Perform DoD wipe of retired equipment and prepare for surplus
- Â Update/create documentation and processes
- Â If remote access cannot fix problem, contractor may need to service multiple locations in the surrounding Denver metropolitan area.
