Job title :Help Desk Specialist
Location: Honolulu, HI
Client : US Army
CLEARANCE: SECRET
Description
- The contractor shall provide service execution to CLIN conversion within two (2) business days.
- The contractor shall provide service management to EITSMS processing within one (1) business day.
Contractor will implement and operate an IT Infrastructure Library (ITIL)-based service desk to provide the HQ a single assured point of contact for all Automated Data Processing (ADP) hardware, software, and networking problems; for service requests, to include new systems, major modifications to existing systems and entry points for emerging technologies. Also maintains service catalogs, an approved product list, and
a knowledge base for Service Desk operations. Adhere to HQs policy of using Information Technology Requests for all maintenance requests. Documents all users’ trouble calls and coordinates all software maintenance changes with government leads while ensuring project maintenance logs are maintained and reviewed.
Special Qualifications:
- experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook)
- Security+ Certification
Thanks & Regards,
Kartik Jain
Technical Recruiter
Direct : 908-765-0002 Ext: 388
